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IN People ON 02 Jun, 2015
For over years now, Panasonic India has established itself in the market of electronic goods like none other! Panasonic has Japanese roots; it came to India in the year 1972. But it was not until April 2008, that Panasonic became customer love. Panasonic is such a recognized brand in the country that many consider the company Indian.
But very recently, an incident occurred that we should know about.
Not more than a month back, Yash Wadhwani from Indore(M.P), placed a bulk order of 40+ Air Conditioners from Lotus Electronics Indore. Lotus is a well-known seller of electronic goods. Out of more than 40 pieces, a few AC's were faulty. Apparently, they had some coil blockage. According to Yash, the faulty AC won't cool the room even in hours while the good one would only take 15 minutes.
He called up the Panasonic Service Center and told them everything. They visited him many times, almost every day. They dismantled and installed AC countless times, unable to solve the issue. They took it to the service center for a few days too, but they were unable to come up with a solution. The wooden flooring and walls of the place are ruined. It has been more than 26 days. He wrote his first mail to Panasonic India on May4, 2015. Since then he has written as many as five emails, asking them to call, revert or reimburse his money, but to no avail.
The Lotus Electronics tells them that the goods can only be repaired, and not exchanged or replaced. He is stuck with a few faulty Air Conditioners when the heat is more than 45C every day.
Almost a month now there is no reply from the customer care. They won't answer any emails and won't call him on his number that he mentioned explicitly in the message, every single time.
No compensation, no apologies whatsoever. Is he supposedly stuck with faulty goods forever?
We make an attempt to reach Panasonic India through this and ask them to solve the issue by either providing Yash a new set of AC or repairing the old one as new.
Also, with this are attached emails that Yash sent Panasonic India.
He also points out how it is Panasonic's responsibility to replace the faulty machine with a new working unit.
Frustrated, Yash asks Panasonic not only to return the money but also asks for compensation that he would have to pay for repairing of his wooden flooring and curtains. The installation and re-installation of the machine so many times have ruined the place. Which is only legit on Yash's part.
The good machine only takes 15 to 20 minutes to achieve the required temperature. But the faulty one takes almost an hour to achieve the same result.