In the month of May, Indian Railway Catering and Tourism Corporation (IRCTC) came up with an initiative in which you don't have to visit ticket counters or travel agents; just book your ticket and get it delivered to your doorstep for a minimal charge. It looks like the corporation tends to introduce another feature in the services they cater, which will prove to be revolutionary in the railway industry. IRCTC is now getting into partnership with a Mumbai-based company ePaylater to minimise the problems internet users undergo. On a daily basis, almost 6 lakh ticket transactions are made on IRCTC's website, and generally, people face issues with internet banking portals and OTP's (One Time Password) to successfully book their tickets. Not to forget the requirement to type the entire credit card number for some! Since many fail to book because of these constraints, the partnership will bring the following feature to the customers and eliminate the mentioned struggles one has to go through.
The new feature called "Buy Now, Pay Later" will enable the online user not just to book the ticket whenever s/he wishes to but get a confirmed booking if the seat(s) is available. After that, the user can make the payment later in the next 14 days. Sounds simple but there's still a catch and OTP is not out of the picture yet.
After the feature's implementation, you can pay for the ticket in the next 14 days from the date of the transaction. But, to confirm that you will still be needing an OTP at that very moment while booking. That reduces the number of steps which need to be done at that moment and face the odds of losing the available tickets. Still, to avail the feature, you need the following documents verified on the ticket portal.
If you are new to IRCTC's online booking system, then to avail the feature whenever it is launched, you'll have to make the following inputs before booking: email ID, mobile phone number and get your PAN or Aadhaar card linked to your account. One of the Co-founders of ePaylater described the entire feature as deferred payment option, ET quotes.
Uday Somyajula, Co-founder of ePaylater said, "By providing customers this deferred payment option, we not only simplify the checkout experience, but also help them manage their short-term income-expense mismatches better".
But, there's a legal consequence too.
If the user fails to pay the required amount in the given time period of 14 days, then there will be legal action taken against the entity. This is what another Co-founder Akshat Saxena had to say about that.
Akshat Saxena, cofounder of ePayLater said, "The eligibility of a customer will be checked through past transaction history, social media and other parameters, the process will work similar as to giving a personal loan. If the individual fails to pay, legal action will be taken."
The financial tech firm ePaylater intends to capture 5 percent of users through this feature (in the next six months) out of the 6 Lakh users transacting on IRCTC daily.
Do you look forward to availing the feature?