Indian Government has issued a new set of guidelines for hotels and restaurants. According to the rules, the restaurants and hotels cannot force a customer to pay the service charge. The customers will have the right to decide if they want to pay extra or not.
The Minister of Consumer Affairs, Food and Public Distribution Ram Vilas Paswan confirmed the news with series of tweets.
Mr Paswan had last week hinted that his ministry had prepared a service charge advisory and the same had been sent to the PMO for its approval.
Know more about the guidelines.
The government had received many complaints by customers that the hotels and restaurants are charging service charge from 10-20 percent.
The department of food has asked the state governments to issue the guidelines to hotels and restaurants. They have also advised hotels to display the banners on their premises that the service charge is voluntary.
According to the officials, fine against the violation of the law cannot be announced because the current Consumer Protection Act does not provide the right to the ministry to do so. But a new authority will be created under the new Consumer Protection Bill, and they will be allowed to take action in this case.
The Department of Consumer Affairs had in January this year stated that the service charge on food bills was not compulsory and now the guidelines in this regard have been issued. All the restaurants and hotels would be required to follow them.
So cheers everyone, your service charge is now voluntary.
That's all, folks!