Every society irrespective of their culture, beliefs, color and religion, looks at the doctors and hospitals with hope and respect. After all, "If there's anyone who could save their life after God, then it is doctors."
In doctors we trust. But, have you ever thought about 'What If'? What if the doctor intentionally prescribes wrong medicines, so that you may visit him again and again? What if a doctor forcefully admits you into the hospital and then tries to loot you with fake bills?
Well, a lot of you may not agree to this!
But Ashwani Gaat, who lives in Suratgarh, Rajasthan has made some shocking leaks about renowned hospitals in Jaipur.
An ex-Infosys employee, Ashwani had taken his father, Mr. Jagdish Prasad to a regional 'Aastha Hospital' in Sri Ganganagar for a casual checkup, back in 2015. As per Ashwani, their world turned upside down when Dr. Soni informed Ashwani that his father had suffered a silent heart attack! (Ashwani's father had diabetes for more than 20 years now.)
Ashwani talked to WittyFeed and briefed everything that got him in trouble.
On February 20, 2015, Fortis Healthcare Hospital's councilor Smt. Akanksha invited Ashwani to discuss the details of the entire treatment. "Akanksha had told me that my father would undergo CABG+CAG ( a type of surgery), along with the written consent form," says Ashwani.
"In reality, my father was treated with 'CABG+VSD,' which simply proves that the information shared by Councilor St Akanksha was false, misleading and confusing," said Ashwani.
On February 25rd, 2015, he again received a call from Smt Akanksha for counseling (According to law, which can be done only before the surgery).
"In the counseling, Akanksha told me that my father had undergone 'CABG+MVR' (a type of open-heart surgery). However, On February 23rd, Dr. Bana had said before the surgery that he would be treating my father with 'CABG+VSD' only," said Ashwani to WittyFeed.
And why he shouldn't be worried, Ashwani was already told about the three different treatments, and these kinds of surgical miscommunication can cost someone their life.
"I denied to sign the mutual consent letter in the counseling, but Smt. Akanksha forced me to sign, and I had no option left," reveals Ashwani.
The ad-hoc bill which he received said that his father is treated with CABG+MVR (Rs 2,56,000) and Angiography (Rs 16,000) has also been done.
"By this time, I had already lost my faith in the credibility of the hospital," says Ashwani.
In a telephonic conversation, Ashwani said "The hospital has charged the different amount for same things. Standard angiography charges are around Rs 7500 only, but the hospital was trying to loot me by charging Rs 16,000 for the same."
Another day, when Ashwani was accompanying his father during his treatment in the ICU, he saw a file which stated clearly that his father has undergone "CABG+VSD," about which DR. Bana had informed him since day one.
"I immediately took out my cell phone to click a picture of the file, but Dr. Rohit, an in charge of ICU forced me to delete the picture, I felt humiliated as I was doing nothing wrong," says Ashwani.
He adds further, "I went back to my counselor Akanksha to inform about the real treatment, and requested to change the huge amount she is charging me, but she replied to me saying 'SIR AAP PATIENT PAR FOCUS KUM KAR RAHE HAIN OR INN SAB CHIZO PAR ZYADA.' "I was just trying to solve the issues, but her reply affected me mentally," says Ashwani.
"I was forced to keep a personal attendant, the hospital not for once had responded positively on any of my queries, after getting frustrated by everything when I knocked the doors of patient welfare department in the hospital, they didn't help me either."
"Since the beginning, I was in doubt that my father isn't receiving a hygienic treatment. But, my doubt turned into reality when my dad's heart was infected with fungus 'Candida' due to some bacteria."
"Staff has behaved poorly to me from day one, and I have seen the same thing happening with relatives of the patients around me in the ward."
While Ashwani was getting his father ready for the discharge from the hospital, that's when a staff member of Fortis Hospital came into their room and started shouting for due payment in front of his father, Mr. Jagdish.
"I had informed them that I'd come downstairs for the payment after my meeting ends with the doctors." "My dad was a diabetic patient, and he had just recovered from a heart surgery, but that man didn't listen and kept on asking for payment in front of him," says Ashwani.
Since then, for almost two years Ashwani has done everything he could do to get the justice.
"After getting no positive response from the hospital, I emailed the entire issue to NABH and Chief Minister of Rajasthan in 2015 who replied me saying that only hospital billing department can solve this problem," says Ashwani.
After losing the job in all of this, Ashwani somehow arranged the money for his travel to Fortis, Jaipur, to meet Mr. Satpal. This appointment not only failed but the staff once again said that he's only wasting his time.
"I'd left no stone unturned," says Ashwani.
"I sent emails to many people at Fortis. Like their CEO & MD to JCI and HD&M, Rajasthan."
This year, on 23rd January 2017, he tried to get in touch with Fortis, Jaipur to get justification about all the fake bills, extra costs, and differentiate in rates of medicines, but Fortis Hospital Jaipur always denied any chance of fault from their side.
On a telephonic conversation, an ex-employee of Fortis, Jaipur (anonymous) told WittyFeed that "Ashwani is young and a dynamic guy, he is smart, but he has become strange overtime."
The employee adds further "Ashwani is just trying to put the pieces together, which is kind of aftermath where we all introspect things we did and try to figure out ways which will make us feel that at least we tried, and did something."
As of now, Ashwani has filed the case in Consumer Forum for which his hearing is scheduled on 7th of April, 2017.
It is unclear which side of the coin is real, but now that case might be becoming a legal matter, we hope that verdict will be served on time.
That's all, folks!