This story now
IN OMG! ON 28 Oct, 2016
"It's a shame that Zuckerberg can have a fan page for his dog but THOUSANDS upon thousands of fan pages were unpublished just within the last few days with no warning and NO responses to appeals."
The few that did get an email with their answer, the response was ridiculously vague and made no sense. This is hurting not only the page owners but the fans that visited those humor and fun pages EVERY DAY to get their minds off whatever pain they were in that day or to laugh when they had only wanted to cry.
The pages for Mothers and Fathers to come together to help each other through the struggles of raising a family. They took our hard work and our hearts that we put into building those pages and the friendships we built with those fans and just removed it all in one fell swoop without a way for us to respond and get a human voice back.
So many of us made those pages as a way of coping with things going on is our lives and to distract us from it all, even if only for a little bit and for no reason at all you just took that away from us.
Why, please tell me why, would FB use a system that cold and that unforgiving that it can just take away everything someone worked for?
"My page Chantilly Rose Cottage had over a quarter of a million followers. Many fans have told me it is the prettiest page on Facebook and they loved to see it and unwind from their hectic day. So, now my fans and myself are suffering from not being able to view it and see the new posts I would create every day. I didn't violate any rules, I don't know what happened and no one has responded back from my appeal."
Tim Lawler: Pages were at first just a hobby for me, a way to blow off steam after a long day of work. Just trying to unwind with millions of other Facebook users. We had a great time and the pages grew quickly. I used it to start a small business. My Facebook pages were a great source of traffic to my store and now that's all been erased in 2 seconds at the whim of a Facebook employee.
"I am disabled and spend a lot of time in bed cause sometimes I can't stand or walk with my severe spinal issues and other severe mental and physical health impairments. I spent over 5 years building up my audience and my pages have a lot of personal value to me for interaction with others as well as an activity and hobby I can be involved in while I can't do much else.
"I started my first page at a low time in my life when sickness had overcome me. I needed a distraction from the pain I was constantly in and the depression that was crushing me. I found myself spending more time in the Emergency room than I did at home and had a hard time just trying to get by day to day. Now, years and multiple surgeries later I am still trying to cope with being in pain every day of my life and doing everything I can to keep distracted from it. My fan pages gave me that. My fans would message daily thanking me for making them laugh and would tell me that I gave them something to smile about after a horrible day.
They needed me just as much as I needed them. Facebook is supposed to be about the users experience and they state constantly that they are trying to make it better but how are they making it better by taking away something their users used and loved every day. We want our pages back and our lifelines to the fans back.
For so many of us that was the reason we got up and going in the morning. We just want that back."
"I'm not real good with writing but maybe you can work with this. I started my first page almost 3yrs ago when my son started school. He is Autistic and Pages were a fantastic outlet for me and Jay really enjoyed helping me find pictures of Wolves for the Wolf page, something that made us both connect and feel positive as we adore animals. That particular page was actually made in its first instance to combat pages that promoted the slaughter of Wolves. It actually had a point. The page had made petitions to help stop the Wolf Culls. I'm bi-polar and have Generalized Anxiety Disorder and working on these pages helped my conditions greatly. All of them are precious. Without I'm suffering again and my son keeps asking when are we getting the pages back to find Alice and Animals pictures? God, it just kills me.
"In response to request for a writeup.... My Page, Inappropriate Mom, began as a response to the awful, judgmental troll-moms on Facebook you tend to run into. They tell so many vulnerable women they are bad mothers, spread misinformation. IM was to combat that. We told those moms they were good moms no matter what. And it grew, into an entire website and blog, a brand that I own the legal rights to in Minnesota. Millions of people laughed with us daily, and thousands were made to feel valued. We stood up for what was right. And Facebook took it all away. On the personal side, having almost a million fans, the ad revenue brought me financial independence. I bought a home, and my husband, son and I were homeless four years ago. That was when I started the page. Because I wanted to know, I was still a good Mom, even after losing everything, and I wanted other moms to know that too. But that is all gone now. I never started a mailing list for my website, because I didn't want to "spam" my fans. I am paying the price for that dearly now. I have been crying daily for two weeks. I am financially, professionally and emotionally ruined."
"This was my baby I made this page 6 years ago after the death of my mom it got my mind off of her death to help me deal with it better and now it's gone this isn't fair u don't understand why they took my baby away from me and yes this was my baby."
"For four years I worked tirelessly to build up 690,000 followers and it took Facebook the blink of an eye to kill all my hard work down. All the followers I brought to Facebook and interaction over that time was worth nothing to them. I appealed over and over again and not even a response. I am devastated and I no longer have the friends I made through my page, all gone. This was a heartless move and Facebook should be ashamed. I just want some justice!!!"
After this page got unpublish, we all were shocked that firstly our page got unpublish we are sure that our content doesn't violation FB policy as of now. But still, we would like to know whats the reason behind this step that way we can keep the mind in future for our other pages if we are wrong somewhere.
By this page we are expressing our views, we are not giving any wrong message to user or trying mislead them in any manner. Still, FB doesn't think once to give us a message or warning before unpublishing the page. We are running this property from so long & grown up to 635 k it highly disappointing when one day suddenly the page got unpublish at least they should have once warned us if they find us any violation before unpublishing how could they just snatch something which is real close to our heart. We felt disheartened as this page is a source by which we connect with 635k fans. They used to express their views, share their stories how they feel in their relation how can we connect to them, no ways we can connect each one of them once again."
Maureen Mee Cee Camfield: In the past year, FB has unpublished thousands of fan pages, often not responding to the option they give to appeal. The reasons that our pages are being taken are vague, ambiguous, and contradictory. Page owners are not given valid reasons for the TOS they allegedly violated, instead we are told that we did not follow the TOS and that's about as much information as we can get.
The most recent purge took down thousands of pages at the same time- and admins were left with every page taken and given a ban on creating new pages for a month. No reason was given. We were given the option to appeal the ban, but were told in the appeal area that the appeals aren't actually read:
"Facebook Blocks To help keep Facebook safe, we sometimes block certain content and actions. If you think we've made a mistake, please let us know. While we aren't able to review individual reports, the feedback you provide will help us improve the ways we keep Facebook safe. Please explain why you think this was an error
Thanks for taking the time to submit a report. Learn more about what happens when you're blocked or if your content was removed."
So why give us the option to appeal if you aren't going to actually review the report?
Thousands of page owners were left devastated. Thousands of page owners were given no recourse but to lose their loyal fans and years of hard work.
I had many pages taken that day, and something curious occurred in the process. FB took many of my pages that I had created, but had not had time to load with content. The pages had no content or pictures on board, yet when I appealed, I was given the standard robotic answer of:
Thanks for your inquiry. To help keep our policies simple while delivering great social networking experiences to users, our automated systems restrict Pages providing poor user experiences. Our systems use a variety of signals to assess user experience, such as user feedback on a Page's communications and on the Page itself.
We've checked out the circumstances of your Page's restriction, and we found that your Page received strong negative feedback from users and their friends. This denotes a poor user experience and amounts to a violation of our Facebook Page Guidelines (https://www.facebook.com/page_guidelines.php), which is why your Page was restricted. Accordingly, we will not be able to remove the restriction from your Page. Please note that this decision is final and cannot be appealed.
For Pages you'd like to launch in the future, please first make adjustments to ensure you're providing a good user experience and meeting our policies.
Thanks, The Facebook Team"
This response is an outright lie. There were no 'users and their friends' on those pages. There were no likes on the pages. Valid, legitimate pages are being taken every day and lies like this are being spewn from the bowels of FB, just because they can. Any further attempts to communicate with FB are met with silence.
I lost a fan page with 948k fans. I was told that the page was taken for, 'spam' and nothing was ever defined for me as to what FB constitutes as 'spam.' I checked my negative feedback regularly, was sensitive to my fan's likes and dislikes, and helped people- my page dealt with relationship issues and many time we reached out to people who were desperate, some suicidal and given the National Suicide Hotline numbers- we helped people and we were there to listen and encourage vast numbers of people who were hurting. Our page was not frivolous and, 'spammy.' I have been appealing for weeks now, asking for clarification as to what TOS I violated, and I have yet to receive a response.
Very few people are given back their pages, and FB appears topick and choose with no reasons justifying why they unpublished some pages, 'as a mistake," and for others, as in my case, they refuse to even answer or they give bogus, non-applicable reasons. For some, they are given their pages back only to have them unpublished again a short time later.
FB TOS is unclear and does NOT provide adequate explanation of what they consider violations- we are given guidelines that are open to interpretation and not defined. Then, FB expect us to operate within these vaguely defined paradigms. They tell us that our page has had a high number of negative feedback- yet they refuse to define what the scope and sequence of 'high negative feedback' is. They give no workable guidelines. Most page owners do not willingly violate TOS- and if we were given more than a broad definition of violations, we could better adjust to conform to what FB expects of us, yet refuses to define for us. They lie- and/or they take pages without even reviewing as in my case, my 'high number of negative feedback from users and their friends' was NOT the case as there was no content on the pages!
FB embraces a, 'no bullying' policy, but I feel bullied and traumatized by the loss of my business that we depended upon. Page owners always have the threat now of our pages being taken without warning- FB needs to work with us, stop bullying and traumatizing us, and give us a head's up if something is wrong so we have a chance to correct the problems. They need to be clear as to what exactly constitutes abuse of their TOS with comprehensible examples rather than, 'spam' and 'high negative feedback.' Give us examples that are not open to interpretation and solid numbers or an explanation of the algorithms they use.
Give us real. Give us real information that we can understand and utilize. Give us real people to contact who will be fair. FB will often impose a ban on a picture on one page, and ignore the same content on another. I doubt that FB even defines their own guidelines clearly to their employees, as there is a radical difference in the way 'offensive' content is acted upon.
FB wants page owners to get their act together, but how about FB get their act together first, help us, and stop punishing and bullying us for providing entertainment, comfort, and a place for people to belong within our pages.
This is the email I recieved from FB after I appealed. Really? There wasn't any feedback on that page. How can they claim that as a reason?
"Another thing I want to add is the fact that fan pages of celebrities (for ex Kim Kardashian) can get away with posting nudes to FB, pages like Rebel Circus, BuzzFeed, Bustle, Cosmo etc can post graphic sex articles on a daily basis but for a normal person, they can get their page removed if they have a swear word in their picture. The screenshot above is an example of what the big name pages are allowed to get away with."
I think Facebook at least should listen to publishers like these people.
They have also started a petition, here is the link in case you want to see:
Facebook To Recognize Page Owners, Give Us A FB Rep. To Listen To Our Issues.