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Our first car is always special to us, we may not be the first person to buy a car from a particular company, but car companies always promise to take care of us like we're the first one for them. Some companies even claim that they care of their customers the way a mother takes care of her child.
Well, in a case of Ford Motors, it looks exactly opposite. Recently, a customer Harish Kara took his brand new car to the Ford Service center and what happened next is something no would ever want to face.
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He purchased a Ford Ecosport TDCi 1.5L Diesel Titanium Black Edition on 25.05.2016 at Modi Ford, Hyderabad. He wanted to take his wife for a long drive, and he tried to go out of the town. He was driving his car when suddenly the engine malfunctioned and he had to cancel his long time planned family vacation only to get his new vehicle repaired.
It is a machine, after all, he thought. But, what happened next is unbelievable.
The service center called it as a small issue and promised to get it repaired within few hours. Harish thought that vacation can still be planned near Hyderabad only and he allowed the service center executive to take his car for servicing at the showroom.
After a few hours, he received a call from the service center saying that his car got hit by another car at the service center and caused a minor accident. He reached Ford's dealer showroom Lakshmi Ford to see his car, and he was shocked when the accident called 'small' was not at all minor.
The car is not even six months old, and a service center employee rammed it. When Harish asked them to repair this car, the service center denied it and asked him to use his insurance claim and money for getting it fixed; it was not even his fault. The damage is caused because of the negligence of Ford service centre, then why should he be made to pay for it?
He called and emailed the owner of the dealership of Lakshmi Ford, but he turned deaf and didn't reply him back and ignored him completely. Harish also requested Ford India to intervene, but they responded that they cannot interfere in this matter legally as they're not at all responsible for this.
Ford India promised him to repair this car at their cost, but Harish denied stating that I don't want repaired vehicle as it's value will be dropped and I also cannot drive with that confidence.
Getting no help from the Ford India and its dealers, Harish decided to proceed further with a legal notice and had sent notice to Ford India and Dealer to repair the car at the earliest.
He received a legal notice in reply stating that, Dealership is not responsible for the damage which is caused and they'll not be responsible for any claims. Also, they suggested Harish once again to use his Insurance policy to get the car repaired. And Ford dealer said they'll now charge Rs. 250 per day as parking cost of that car at their service center.
Buying a Ford vehicle has turned into a curse for me. I don't know about other car companies, but Ford has managed this case very poorly, said Harish.
Trust me, even if you see that Ford India is replying in such a humble and sweet words, these are nothing but a trap to keep their existing customers in control and save their poor/bad publicity. Purely business!
Harish asked Ford Motors through his post on Facebook that how Ford India can authorize a service center where its personnel does not take care of the customers' vehicle and ignores their complaints.
Causing excessive damage to customers' car and then denying the replacement is not at all a 'family like experience!' Spread this message nation-wide that it should reach directly to Ford India.
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