Layers of chocolate and wafers, all embedded in one and when it melts in your mouth, 'oh WOW.' Damn it, you are on cloud nine, aren't you? That's KitKat for you.
But what if you open a pack and there is not a single piece of wafer in the world-famous chocolate? You'd feel absolutely cheated. That's what Saima Ahmad felt like.
So, what did she do next? She demanded a lifetime supply of the tasty wafer chocolate. Oohh.. sounds freaking like heaven.
Saima Ahmad is a 20-year-old law student from Enfield, North London. Apparently, she went into a supermarket and purchased a multi pack of KitKat bars from there for £2 last month.
However, when she opened the packet, she was left with nothing but disappointment. While she was hoping to get wafers layered with chocolate, all she got was a wafer-less chocolate bar. Now, how disconcerting can this really be if it happened to you? You can imagine her feeling immensely angry with the globally renowned company.
Next, she decided to write a letter to the manufacturers making a demand for a lifelong supply of Kitts. She also quoted a similar case from the 1930s.
Saima explains, "They go about advertising the unique concept of KitKat, but I'm so disappointed by what I have purchased. I'm hoping they will apologise to me and in future focus more on quality of their product."
"I wouldn't rule out taking this further if Nestle do not apologise or compensate me adequately. As I mentioned in my letter of complaint, an unlimited supply of KitKat would do. Nestle have a huge following and I don't think these mistakes are acceptable."
After thorough research, she found out that there have been quite a number of people who have gone through the same.
It goes like this, "The truth of the matter is; manufacturers owe a duty of care to consumers. The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective. The loss I have suffered is of monetary and emotional significance. I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle. Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy."