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IN Technology ON 25 Jan, 2016
The Dutch Consumers' Association has sued Samsung, one of the world's largest smartphone makers, for not issuing timely software updates to its android devices. Although this wasn't a blow, since many manufacturers haven't seen it feasible to provide updates for the older smartphones.
The Dutch Consumentenbond, the consumer protection watchdog in The Netherlands, has filed a lawsuit against Samsung, it being the major player in the local area there.
The Stagefright security bug that had hit over 1 billion devices worldwide last year, had compelled Samsung to go for a security update that "fast tracks the security patches over the air when security vulnerabilities are uncovered".
The watchdog has also blamed the Korean OEM Samsung, which has failed, in its view, to carry out the security patches in a transparent procedure.
On the basis of DCA's own research, as much as 82 percent of Samsung phones in the Dutch market have not received updates on the operating system since two years.
DCA said that it had previously brought the matter to the notice of Samsung, but the matter failed to reach a solution, and so it had to be taken to the court.
The midrange and entry level android devices of Samsung hadn't received the Stagefright update, too. Although, the other phones had got that timely. This is a problem.
The latest version of Android, Marshmallow, hasn't found its space in the Samsung market yet, after it was released three months back.
"[We are] demanding that Samsung provides its customers with clear and unambiguous information about this. Also, [we are] demanding that Samsung actually provides its smartphones with updates."
"We have made a number of commitments in recent months to better inform consumers about the status of security issues, and the measures we are taking to address those issues. Data security is a top priority and we work hard every day to ensure that the devices we sell and the information contained on those devices are is safeguarded", read its statement.
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